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Personal favorites that I wrote
Cleveland balances the books
2008-07-11 11:32
by Bob Timmermann

One of my biggest beefs with Cleveland was getting stranded at the airport for 45 minutes without any explanation when the Cleveland train system mysteriously stopped.

So I did what normally do in this situation: write a self-righteous complaining e-mail to the customer service department. It was really just to vent.

But yesterday what did I get? An apology:

Dear Mr. Timmermann:

Thank you for contacting me regarding the service on the 66X line, the
service delayed was due in part to a Mechanical defect and scheduling.
Please accept my apology for the inconvenience that you experienced. RTA
strives to provide dependable and reliable service to our customers;
unfortunately, sometimes we come up short of meeting our goals.

Thank you again for your patronage.  I hope that you will  give us
another chance to meet your transportation needs.

Cleveland ended its 10-game losing streak yesterday with a 13-2 win over Tampa Bay.

I now consider the matter closed. I shall complain about Cleveland no more forever.

2008-07-11 11:49:05
1.   110phil
The service delay was due to "scheduling"???

"We were sorry you waited for the train for an hour. That was because the train only comes every hour, you moron!

"Sincerely, RTA."

2008-07-11 11:56:09
2.   JL25and3
I took that train from the airport last year. It happened to be late afternoon, so it filled up with people going to the ballgame.

That crowd included a few kids of 16 or so, with blotchy faces and goofy grins. After a little while, one of them, sitting directly behind me, put his head down and started puking. Copiously.

I would gladly have waited 45 minutes to avoid that.

2008-07-11 12:07:33
3.   Bob Timmermann
The train was supposed to come every 15 minutes. There was an electronic board that showed the time when each train would come. It was sad watching those times pass by.
2008-07-11 12:16:50
4.   Chyll Will
(oh,) What's the point of scheduled train rides without vomiting copiously? Vomiting copiously, copiously, copiously... >;)
2008-07-11 12:17:13
5.   dianagramr

Women and children are now able to safely walk the streets again (and not just because the trains are delayed).

2008-07-11 13:05:32
6.   Greg Brock
Vendettas are no fun once they're over.
2008-07-11 14:33:41
7.   Strike4
A great example of the power of a simple, sincere apology.
2008-07-11 14:47:05
8.   Bob Timmermann
There's the power of the apology and also the desire for me to get a new act.
2008-07-11 15:21:10
9.   Johnny Nucleo
Truly, a dark cloud has lifted from the Forest City.
2008-07-11 15:27:10
10.   Strike4
Where's your next domestic trip? Can't wait to find out how you and Philadelphia get along.
2008-07-11 15:31:01
11.   Bob Timmermann
Our Nation's Capital is on deck.
2008-07-11 16:18:25
12.   Strike4
Oooh, great choice. Just spent a week there in June. Only negative was being outvoted 3-1 against going to a Nats/Angels game. I blame it on Bush, nobody compromises anymore. Dru's performance must be his fault too somehow.
2008-07-11 17:31:54
13.   dianagramr

Bob's participation in the Griddle Witness Protection Program only allows him to travel to SABR Convention sites.

2008-07-11 17:33:00
14.   Philip Michaels
Since I got on Bob's bad side, I have been unable to defeat him in Scrabulous.

It is possible that I can't beat him because he is better than me at that game, however.

2008-07-11 17:33:50
15.   Bob Timmermann
Not that I can beat Diane.

I will be in Michigan at the end of August.

2008-07-11 18:57:01
16.   dianagramr
Well, my next trip is here:

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