One of my biggest beefs with Cleveland was getting stranded at the airport for 45 minutes without any explanation when the Cleveland train system mysteriously stopped.
So I did what normally do in this situation: write a self-righteous complaining e-mail to the customer service department. It was really just to vent.
But yesterday what did I get? An apology:
Dear Mr. Timmermann:
Thank you for contacting me regarding the service on the 66X line, the
service delayed was due in part to a Mechanical defect and scheduling.
Please accept my apology for the inconvenience that you experienced. RTA
strives to provide dependable and reliable service to our customers;
unfortunately, sometimes we come up short of meeting our goals.
Thank you again for your patronage. I hope that you will give us
another chance to meet your transportation needs.
Cleveland ended its 10-game losing streak yesterday with a 13-2 win over Tampa Bay.
I now consider the matter closed. I shall complain about Cleveland no more forever.